Onega Systems Status Reporting Page

This page notes current and recent incidents with status updates.

NB If you are having a problem but it is not noted here, please contact us (*phone if urgent!) to log a ticket as you may have a site specific issue, or be the first to notice a problem.

Current Status:

Tuesday 27th November 2018:

Office 365 / Outlook - It looks like there are still some ongoing issues from the Outlook / Exchange Connectivity Outage yesterday and Microsoft are continuing to work hard to restore full service. If you are affected by Outlook access issues please use Office 365 Outlook Web Access in the meantime to connect to email (or you can use Mimecast if you have this).

Monday 26th November 2018:

12:15 - We are advised that there is currently an Office 365 / Outlook & Exchange Online Service issue which is causing some Outlook clients to crash and not connect. Microsoft are aware of the issue and are investigating urgently.


In the short term we advise to use Outlook Webmail via https://portal.office.com and / or Mimecast continuity for email, diary and contact access.

17:00 - The affected Office 365 Server Cluster is being re balanced and some traffic offloaded to new infrastructure. Outlook services should be returning to normal now. We’d anticipate that everything will be back to normal.

Friday 23rd November 2018 - All Systems Operating Normally

Thursday 22nd November 2018:

09:00 AM - There is a fibre fault on one of the TBWNet fibres serving the gatehouse. This will mean that internet on this segment of TBW is down until resolved. This is in the process of being fixed (fibre re-terminated) - eta 09:45 to restore service. If there is any problem with the fibre then we have a wireless link for temporary use ready to go.

UPDATE - 10:15 AM - RESOLVED - The Fibre link has been temporarily replaced with a wireless link and we have confirmed that everything is back online with units in the affected area. Fibre works will be done to further isolate / repair/ replace the fibre cable ready to switch back in due course.

Wednesday 21st November 2018 - All Systems Operating Normally

Tuesday 20th November 2018 - All Systems Operating Normally

Monday 19th November 2018 - All Systems Operating Normally

Friday 16th November 2018 - All Systems Operating Normally

Thursday 15th November 2018 - All Systems Operating Normally

Wednesday 14th November 2018 - After a major (national) incident, Horizon phone systems are now back to normal operation - if you are still experiencing any residual issues please contact the helpdesk.

Tuesday 13th November 2018 - All Systems Operating Normally

Monday 12th November 2018 - All Systems Operating Normally

 

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