Account Management:

Every Onega client is allocated an account manager who has a good overview of your business and IT systems, and provides a primary point of contact in case of any issues or just for general IT advice.

The role of your account manager:

  • Keeping your IT systems documentation up to date.
  • Making sure your IT systems are working well.
  • Keeping you abreast of developments in the world of IT that could benefit you.
  • Providing a point of contact for any queries and general IT advice.
  • Planning on forthcoming projects for you.
  • Conducting regular strategic reviews with you so that you're on top of IT, surfing the cloud & that you are generally ahead of the curve.
 Above is Julian Kücklich's fun diagram of what a manager does. Add some technical salt and you've probably got a good idea of what your account manager at Onega will help do for you.

Above is Julian Kücklich's fun diagram of what a manager does. Add some technical salt and you've probably got a good idea of what your account manager at Onega will help do for you.

 

Thanks to Thunderchild7 on Flickr for the header image on this page.