Onega Ltd provides individual hosting solutions to its core client base and standardised services to other companies and organisations that don't utilise Onega's main IT services. Onega doesn't operate like the major ISP's. Onega's intention isn't to compete in an ever-increasing cost and service-cutting sector. Its focus is to offer a personalised service where quality and individualism are valued core components. Using Onega ISP services, in conjunction with its core support services eliminates the time and expense of liaising with other ISPs, which can be time consuming, spent chasing and checking that they have actually done what was requested.

Upon purchase of a web hosting solution with Onega, you will be provided with the agreed amount of initial instruction time along with all your passwords etc. A minimum of an hour is usually allocated for this purpose. The time can be increased if needed, but an agreement would need to be reached during the pre-setup consultation. All other requests, helpdesk support and services beyond the initial good faith setup agreement will be viewed as chargeable support. If the fee is waived on one occasion it doesn't mean that the same principle will apply to all future occasions, so please do check with support staff before requesting assistance.

We are not going to charge you for or discourage you from asking questions about whether you think there is a problem with our servers, in fact we would encourage you to do so as you would be assisting us highlight any potential problems. However, the standard hosting agreement doesn't cover anything out of our control like problems with your connection to the internet or configuring your mail client to download your emails, as these are IT support related tasks and come under separate agreements within our core services, which we can offer to you if you feel you need assistance.

The same principles apply to giving assistance to your web site developer. If you decide not to use the Onega web site developer, we will work on the premise that the developer has all the necessary skills or support in place to upload a web site etc., and that our only responsibility is to supply the necessary access details, passwords, and make them aware of the environment, information sheets on this are available below. If they don't have these skills, or need assistance in problem-solving then we can provide fee paying assistance on request.

Click here to view web administration support guide

click here to download both documents in pdf format.